We collect the following types of information to provide you with better services such as,

Personal Data: This may include your name, email address, phone number, physical address, and payment details when you register, place an order, or communicate with us.

Location Data: We collect real-time location data to enable delivery services, optimize routing, and improve user experience.

Device Information: Information such as device ID, IP address, operating system, and device type.

Transactional Data: Details of your orders, delivery history, and payment transactions.

Usage Data: App activity, features used, interactions, and browsing information.

Use of Collected Information for the following purposes:

To Provide and Improve Services: For smooth order placement, delivery tracking, customer support, and app functionality.

Analytics and Research: To analyze usage patterns, monitor system performance, and enhance our services.

Marketing and Communication: To inform you of promotions, updates, and new services.

Legal Obligations: To comply with applicable laws, respond to legal requests, prevent fraud, and protect the integrity of our platform.

Disclosure of Information may share your data with:

Service Providers: To assist with app operations, including payment processors, delivery personnel, and customer support providers.

Legal Authorities: When required by law, including under provisions of the Indian Penal Code (IPC) or Information Technology Act, 2000, to prevent harm, fraud, or illegal activities.

Business Transfers: If ZORU is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

We implement strong data security measures to protect your personal information against unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

In accordance with Section 43A of the Information Technology Act, 2000, you have the right to:

Access your data.

Correct inaccurate information.

Request deletion of your personal data.

Withdraw consent for data collection at any time.

To exercise these rights, you may contact us at 7799960370.

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and gather information about how users interact with our app. You can control the use of cookies through your device settings.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information.

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time in compliance with applicable laws. Any changes will be notified via the app, and your continued use of the service will be considered acceptance of those changes.

In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address any concerns or grievances related to this Privacy Policy. 

You may contact the Grievance Officer at:

Name: PVS.Aditya

Email: contactus@retos.in

Phone: 7799960371

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Lokshitha Shipping and Logistics Private Limited

Address: 404, GVK PLAZA, GURUDWARA JUNCTION, VISAKHAPATNAM -530016

Email: admin@retosmarket.com

Phone: 7799960365

By using the ZORU app, you agree to this Privacy Policy.